We ship worldwide. Orders within France and the EU are sent via Colissimo; orders outside the EU and express deliveries are sent via UPS. All shipments are insured. A tracking number will be provided by email once your order has been dispatched.

Orders for in-stock items are processed within 5 business days, excluding weekends and public holidays. Made-to-order pieces have individual production times, which are stated on the respective product page.

Shipping costs

Shipping to France is free. Shipping costs to all other destinations are calculated at checkout.

Collection

You may collect your order free of charge from our studio at 68 rue Léon Frot, 75011 Paris, by appointment.

Estimated delivery times

EU and EEA: approximately 3 to 8 business days

United States and Canada: approximately 5 to 10 business days

Japan and Asia: approximately 7 to 14 business days

Rest of world: approximately 7 to 21 business days

Delivery times are estimates only and may be affected by customs processing, local postal services or events beyond our control.

Customs, duties and taxes

For destinations outside the EU, the recipient is responsible for any import duties, taxes or customs fees imposed by local authorities. Sassa Ann van Wyk EI is not responsible for delays or costs caused by customs clearance.

Loss or damage in transit

If your order is lost or arrives damaged, please contact us at contact(at)sassaannvanwyk.net. We will file a claim with the carrier and offer a replacement or refund.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Sassa Ann van Wyk EI, 68 rue Léon Frot, 75011 Paris, France, contact(at)sassaannvanwyk.net) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory.

You can also exercise your right of withdrawal online by using the withdrawal button on our website or the link below.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Withdraw from contract here: https://sassaannvanwyk.net/pages/eu-withdrawfromcontract

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods, or hand them over to us at our studio by appointment, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Faulty or incorrect items

If you receive a faulty, damaged or incorrect item, please contact us. We will cover return shipping and offer a replacement or full refund. This does not affect your rights under the legal guarantee of conformity and the guarantee against hidden defects.

Exchanges

We do not offer direct exchanges. To receive a different item, return the original product and place a new order.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Sassa Ann van Wyk EI, 68 rue Léon Frot, 75011 Paris, France, contact(at)sassaannvanwyk.net:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

Ordered on (*) / received on (*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

These terms govern your use of the Sassa Ann van Wyk EI website and online shop and the purchase of products from us.

Seller

Sassa Ann van Wyk EI, 68 rue Léon Frot, 75011 Paris, France. Email: contact(at)sassaannvanwyk.net. SIRET: 951 509 769 00026. VAT number: FR30 951509769.

Acceptance and eligibility

By using our website or placing an order, you agree to these terms. You confirm that you are at least 16 years old or the legal age of majority in your jurisdiction and legally capable of entering into binding agreements.

Products, pricing and availability

All products are subject to availability. Prices are shown in euros (EUR) and include VAT. For international orders, customs duties and import fees may apply and are the responsibility of the customer. We reserve the right to change pricing, product details or discontinue products at any time without prior notice.

Orders and contract formation

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject orders at our discretion, including due to stock availability or suspected fraud. A binding contract is formed only when you receive a shipping confirmation email.

Payment

We accept the payment methods displayed at checkout (Shopify Payments, including card and Apple Pay, and PayPal). Payment is taken in full at the time of order. If payment is declined or reversed, we reserve the right to cancel the order.

Shipping, delivery, returns and refunds

These are governed by our Shipping policy and our Refund policy.

Intellectual property

All content on this website, including text, images, logos and product designs, is owned by or licensed to Sassa Ann van Wyk EI. Unauthorised use or reproduction is prohibited.

Limitation of liability

To the fullest extent permitted by law, Sassa Ann van Wyk EI is not liable for indirect, incidental or consequential damages arising from the use of our website or products. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

Mediation

In the event of a dispute that cannot be resolved with us directly, you may refer it free of charge to our consumer mediator: CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice), 49 rue de Ponthieu, 75008 Paris, France. Website: www.cm2c.net. Email: declarer-un-litige@cm2c.net.

Governing law and jurisdiction

These terms are governed by French law. Any disputes shall be submitted to the competent courts of Paris, France.

Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

Last updated: 1 November 2026

Sassa Ann van Wyk EI operates this shop and website, including all related information, content, features, tools, products and services (the “Services”). The Services are hosted by Shopify. This Privacy Policy describes how we collect, use and disclose your personal data when you visit or use the Services, make a purchase through them, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with regard to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully.

Personal data we collect or process

“Personal data” means information that identifies you or can reasonably be linked to you. It does not include information that has been collected anonymously or de-identified so that it can no longer identify you. Depending on how you interact with the Services, we may collect or process the following categories of personal data:

• Contact details: your name, billing address, shipping address, email address and phone number (if provided).
• Payment information: payment method, transaction details and payment confirmation. Card and account details are processed securely by our payment providers and are not stored by us.
• Transaction information: the items you purchase, return or cancel, and your past orders.
• Withdrawal requests: if you withdraw from a contract online, we process your name, email address, order number, the items concerned, the date and time of your request and, if provided, your reason and comments. Your IP address is used briefly to prevent spam and is not stored.
• Communications with us: the information you provide when you contact us by email, including your name, email address and the content of your message.
• Device information: your IP address, browser type and operating system.
• Usage information: the pages you visit and information collected through cookies.

Sources of personal data

We may collect personal data:

• directly from you, for example when you place an order or contact us;
• automatically through the Services, including through cookies and similar technologies;
• from our service providers when they process personal data on our behalf.

How we use your personal data

• Providing the Services: to fulfil your orders, process payments, arrange shipping, manage returns and withdrawals, and contact you regarding your order.
• Security and fraud prevention: to detect and prevent fraudulent or unlawful activity and to keep the Services secure.
• Communicating with you: to provide customer support and respond to your enquiries.
• Improving our shop: with your consent, to understand how the shop is used through Shopify’s built-in analytics.
• Legal reasons: to comply with legal obligations, including accounting requirements.

We do not send newsletters or marketing emails.

Legal basis

Personal data is processed in accordance with the GDPR on the basis of contractual necessity (orders), legal obligations (accounting), legitimate interests (security, customer enquiries) or consent (non-essential cookies).

How we disclose personal data

We share personal data only with service providers that act on our behalf:

• Shopify (shop provision and hosting)
• Shopify Payments and PayPal (payment processing)
• La Poste (Colissimo) and UPS (delivery)
• Revoq (online withdrawal requests and confirmation emails)

We may also disclose personal data where required by law. We do not sell your data.

Cookies and analytics

Our shop uses cookies and similar technologies that are necessary for it to function, such as keeping your shopping cart. With your consent, we also use Shopify’s built-in analytics. Non-essential cookies are set only after you have agreed to them in the cookie banner. You may manage or withdraw your consent at any time via the cookie banner or your browser settings.

International transfers

Your personal data may be transferred, stored and processed outside your country of residence. When personal data is transferred outside the EU or EEA, we rely on recognised safeguards such as the European Commission’s Standard Contractual Clauses or adequacy decisions.

Data retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting obligations. Order data is typically retained for 10 years in accordance with French accounting law.

Your rights

Under the GDPR, you have the right to:

• Access: request access to the personal data we hold about you.
• Erasure: request that we delete your personal data.
• Rectification: request that we correct inaccurate personal data.
• Portability: receive a copy of your personal data and request its transfer to a third party.
• Restriction and objection: ask us to stop or restrict processing of your personal data.
• Withdrawal of consent: where processing is based on consent, withdraw it at any time. This does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, contact us at contact(at)sassaannvanwyk.net.

Complaints

If you have a complaint about how we process your personal data, please contact us first. You also have the right to lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés) at www.cnil.fr.

Contact

Sassa Ann van Wyk EI is the data controller for your personal data.

Sassa Ann van Wyk EI, 68 rue Léon Frot, 75011 Paris, France

contact(at)sassaannvanwyk.net